The restaurant is cramped and crowded. The tables have insufficient room to hold more than 2 - 3 dishes.
They seem to under-staff, which requires their staff to rush about constantly, creating a general atmosphere of stress and making it difficult to get the attention of anyone to address their mistakes.
It is poorly heated. Last night all of us had to keep our jackets on throughout the meal (and I have a high tolerance for cold)
On New Year's Eve we had reservations, but needed to wait a good 20 minutes for the table.
On both visits drinks were ordered right away...but drinks took 10 - 15 minutes to arrive (only after reminding a server. Food came before drinks.
Butter chicken is indistinguishable from Chicken Tikka Massala
Asking for plates and serving food family style seems to confuse the servers. This happened on both visits. I suppose it is related to the problem of insufficient space on the table for just the food. On New Year's Eve, we sat staring at the food for about 5- 10 minutes waiting for plates.
I am accustomed to having Biryani served with an accompanying sauce to spice it up
We requested one dish (butter chicken) to be prepared "mild" for our daughter, and all of the other dishes to be prepared "medium". We went over this twice with the server. All dishes arrived mild and quite bland. Nobody checked how the meal was going until we were 3/4 of the way done, and as noted above it is difficult to get the eye of anyone as the rush to and fro. The manager (owner?) tried to justify things by saying "our standards of spiciness are low for American tastes" but we pointed out that we had ordered one dish mild and found them all to be the same level of spiciness. He offered to send them back to be spiced up, but we declined. We just wanted out of there at that point.
Greg and Katherine say they really like this place, and it is certainly not lacking for business. We won't be back.
